Privacy Policy

Last updated: 1 October 2026

Arjo 3D Creations ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect when you use arjo3dcreations.co.uk, why we collect it, and what your rights are.

Who we are

Arjo 3D Creations is a sole trader business operated by William Campbell, based in North Lanarkshire, Scotland.

If you have any questions about this policy or how we handle your data, contact us at arjocreations@hotmail.com.

What we collect

When you place an order through our website, we collect:

• Your name, email address, phone number (optional) and delivery address
• Details of what you ordered and how much you paid

We do not collect or store your card details. Card payments are entered directly into a secure payment box provided by our payment processor, SumUp - your card number never passes through our website or servers.

If you use our "Commission a custom piece" form, we also see whatever you type in it (your name and the details of what you'd like made) at the point you copy it to send to us on Facebook or TikTok - that message itself is sent and stored by Facebook/TikTok, not by us, once you send it.

Why we collect it, and our legal basis

• Fulfilling your order (processing payment, printing and posting your item, emailing you a confirmation) - necessary to perform our contract with you.
• Customer service (answering questions about an order) - necessary to perform our contract with you, or our legitimate interest in resolving issues.
• Legal and accounting records (keeping a record of what was sold and for how much) - necessary to comply with our legal obligations.

We do not currently send marketing emails, and we do not use your data for advertising or sell it to anyone.

Who we share it with

We share the minimum information needed with:

• SumUp - our payment processor, who handles your card payment securely. SumUp's own privacy policy covers how they handle this: sumup.com.
• Google (Gmail) - we use a Gmail account to send order confirmation and shipping emails, so your name, email address and order details pass through Google's systems to deliver that email to you.

We don't share your data with anyone else, and we don't sell it.

Where your data is processed

Google is based in the United States. Where your data is transferred outside the UK by a provider we use, that provider is responsible for having appropriate legal safeguards in place (such as Standard Contractual Clauses) to protect it to UK standards.

How long we keep it

We keep order and payment records for 6 years for accounting and legal purposes. If you get in touch with a question and it doesn't lead to an order, we'll keep that message only as long as needed to answer it.

Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you, and get a copy of it
• Ask us to correct inaccurate data
• Ask us to delete your data, where we don't have a legal reason to keep it
• Object to how we're using your data
• Ask us to restrict how we use your data while a concern is looked into

To use any of these rights, email arjocreations@hotmail.com. We'll respond within one month.

If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Cookies and local storage

Our shopping cart remembers what you've added using your browser's local storage, not tracking cookies. See our Cookie Policy for details.

Changes to this policy

We may update this policy from time to time, for example if we start using a new service. We'll update the date at the top of this page when we do.